MAP WORK AND TOUR PLANNING
FOREIGN EXCHANGE
TOURISM ATTRACTIONS
CULTURE AND HERITAGE TOURISM
MARKETING
OURISM SECTORS
SUSTAINABLE AND RESPONSIBLE TOURISM
DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM
COMMUNICATION AND CUSTOMER CARE
Tourism as an Interrelated System
Service excellence
Economic growth and community development.
Gross Domestic Product (GDP)
Government’s strategy with regard to redressing past imbalances in tourism, BBBEE, TEP, FTTSA, DEA T and Growth Strategy
Career opportunities, career paths and opportunities for further development in the tourism industry
Responsible and Sustainable Tourism
Factors impacting on sustainable and responsible tourism
Strategies that are in place globally to protect the environment, e.g. The World Heritage Convention (1972); The Ramsar Convention, Man and Biosphere Programme (MAB), WWF, The Kyoto Protocol
Marketing local tourism products
Diversity and heritage; market, inbound and domestic tourism
eTriple bottom line approach
The various cultures and heritage found in South Africa
Tourism Geography, Attractions and Travel Trends
Time zones and daylight saving time, the 24- hour clock and time zones; the time zone map
Accessing information to advise tourists about health and safety, travel entry documents and regulations and customs requirements
The role of SA Tourism to market South Africa as a tourism destination
Major currencies; conversion of South African Rand into a selected currency; understanding the concept; exchange rate.
The Bank Selling Rate (BSR) and Bank Buying Rate (BBR)
Customer Care and Communication
Cultural and other interesting opportunities for tourists visiting South Africa
Customer feedback, and analysing findings to confirmcustomer satisfaction
Own contribution towards service excellence; ways in which own actions contribute towards service excellence; effectiveness of own participation in teamwork
Available technology to communicate