- 24-hour clock:way of telling the time in which the day runs from midnight to midnight
- AIDS:Acquired Immune Deficiency Syndrome
- alien invasion plants:plants that have been brought from other parts of the world and that can grow out of control and affect the indigenous flora
- arrival statistics:the number of international (foreign) tourists that arrive in South AFrica
- bank drafts:also called a cashier's money to someone in anothter country
- bilhariza:a disease called by parasites that contaminate fresh water
- brand:a name, logo or combination of the two, which is recognised as representing a product or destination
- branding:the process of designing a name or logo which represents a product or destination and communication
- Business-to-business (B2B):marketing activities by businesses to other businesses as opposed or individual customer
- buying rate:the rate used by the bank when cashing foreign currency into local currency
- capital:wealth in the form of money or property used in the production of further assests
- capital expenditure:the amount spent on capital investments such as property, houses, motor vehicles and financial assets by foreign tourists during a trip and stay at the destination
- cholera:a bacterial disease transmitted mainly through contamination of food and water ina area with poor sanitation and hygiene
- civil war:a war between opposing groups of citizens of the same country
- consulate:a government office in a foreign country that deals with the interests of its citizens while they are in that country
- corporate social investment:investment in the form of time, expertise or money by businesses in society/local communities
- credit cards:plastic cards issued by a bank, business etc, for the purchase of goods or services on credit
- customer feedback:a tool that companies use to find out what their customer think bout its products and services
- customs control:the exercise of checking and monitoring the flow of goods into and out of a country
- Daylight Saving Time (DST):time during which clocks are set 1hour ahead of local standard time; wide adopted during summer to provide extra daylight in the evenings
- Destination Marketing Organisation:an organisation that is responsible for the promotion and marketing of a destination
- diarrhoea:an infection in the intestinal tract spread through contaminated food or drinking water or person-to-person, as a result of poor hygiene
- diphtheria:a highly contagious bacterial disease that involves the nose, throat and tonsils
- DIRCO:Department of International Relations and Cooperation
- disinsection:a procedure required by the World Health Organisation that involves spraying an insecticide, after the cabin doors have been closed and prior to take off, on flights to and from certain destinations to prevent infectious and contagious diseases
- duty free goods:goods on which no customer duty is paid
- earthquake:a sudden and violent shaking of the ground, sometimes causing great destruction
- electronic fund transfers:a method of designing and constructing building to reduce or avoid negative environment impacts of the construction process and activities in and around the building when in use
- equator:the 0 degree line of latitude that divides Earth into equal Northern and Southern Hemisphere
- european union:consists of 27 conutries and has a population of 500 million citizens.(Statistics 2012)
- exports:goods or services sold a foreign country
- fiscal:relating to government expenditure, revenues and debt
- fluctuate:be unstabe and move in a wave like pattern
- foreign tourist arrival:tourist arriving from countries outside of South Africa
- GDP:growth domestic product; measure the sale and value of the county's economy
- general itinerary:a fixed itinerary drawn up without taking the personal preferences of tht tourist into account
- global event:an organised event involving people form countries around the world
- global recession:a period of general economic decline when many of the world's economies are not successful
- good environmental practices:practices and actions by tourism businesses to protect the environment and limit the environment impact of their operation
- greenwich:a place in london, united kingdom through which the zero meridian runs
- health certificate:an official document confirming that an individual has received the health treatment as indicated
- hemispheres:either the northern or southern half of the earth as divided by the greenwich meridian
- hepatitis A:an infection of the liver acquired from contaminated food and water
- hepatitis B:an infection of the liver acquired by contact with contaminated body fluids especially blood
- HIV:Human Immune deficiency Virus
- immigration control:the service offered ta ports entrt where officials check the passports and visas of travellers
- imports:goods or services brought from a foreign country
- inbound tourists:non-residents travelling to another country they are also called incoing tourist
- indigenous flora:plans that occur naturally in a particular area or country
- inflation:general and progressive increase in prices
- international Date Line:an imaginary line on the earth's surface at 180 degree longitude, mostly through the parcific Ocean, to the east of which the calendar date is one day earlier than to the west
- international Driver's Permit:a legal document that is issued , in line with the International Conventions relating to Road Traffic, to holders of a valid drivers licence
- international significance:of importance for the whole world
- internet payments:any type of payment that is made online for a service
- itinerary:a comprehensive plan for tourist indiating dates, times, transport, accommodation, place to visit, and activities
- jet lag:extreme tiredness and other physical effects flet by a person after a long flight across serval time, typically in a jet aircraft
- latitude:imaginary lines running from east to west around the earth
- local time:the time in a specific place
- longitude:imaginary lines running from north to south connecting the north and south poles
- malaria:a disease transmitted by the bite of a certain mosquito
- multiplier effect:The process in which money circulates throughout a country when tourist visit
- natural disaster:an even caused by forces of natural, for example a flood, tornado, hurricane or landslide.Thhey often have a significant efect on human population
- night work:work performed after 18:00 and before 06:00 the next day
- non-government organisation(NGO):a private organisation that has social or political aims and is not part of government but also not a profit seeking business
- overtime:the time the employee works in a day/week in addition to the ordinary hours of work
- package tour:a tour where all compnents of the tour are offered at an inclusive price
- passport:an official document required to enter another country.
- personal itinerary:drawn up for a specific tourist accroding to their profile
- political situations:events that are link political situations within a country for example civil war, terrorism and general unrest
- port health sevices:the health service facility that operates when there is a suspected case of any communicable disease on board a ship
- positioning:the process of using all marketing activities to ensure a product or service stands out from its competition
- preloaded foreign currency debit cards:cards that are preloaded with foreign currency before tourist travel and allow them to know how much money they can spend abroad
- procurement of local goods:buying suppies for tourism businesses from suppliers located in the same area as the tourism business
- professional image:message that a company sends to customers indicating that they are able to perform in the correct manner
- purchasing power:value of a currency expressed in terms of the amount of goods or services that one unit of money can by
- rables:a virus affecting mammals and acquired by humans when bitten or licked by a rabid animal
- resource management:the management of limited and scarce resources to reduce the environment impact of tourism operations
- responsible attitude of a tourism business:An approach to the management of tourism which takes the triple bottom line approach into account
- route:the road or course taken from one place to another
- schengen:a small town in luxembourg where the Schengen Agreement was signed
- schengen agreement:the end to internal border checkpoints and controls between the 15 Schengen conutries, all the in europe but not all in the european union
- selling rate:the rate used by the bank when local currency is converted into a foreign currency
- standard time:the local time at the standard meridian of country
- summit:a meeting or conference of heads of state, especially to conduct diplomatic negotiations and ease international tensions
- surplus:a positive balance of trade, where a country's exports exceeds its imports
- telegraphic transfers:sending specific amount of money from one account to another person's account
- terrorism:the use of violent acts to achieve a political goal
- time zone:the division of the world by lines of longitude into zones of approximately 15 degree, which represnt one tour each
- tour budget:a document that gives all the costs of a tour
- tour plan:a summary of travel arrangements indicating transport, accommodation, attraction and activities for a tourist or a group of tourist
- tourism intermediaries:companies that form links in the tourism distribution channel between the tourist and the actual tourist attraction or destination, such as travel agents and tour operations
- tourist attraction:places that tend to draw people to a certain area
- trade deficit:an excess of imports over exports
- travel documents:documents required to gain entry into a country for security, health, safety, and identification
- traveller's cheques:a cheque issued by a financial institution that can be used as a form of payment and be exchanged for cash
- trip:a journey undertaken by someone for at least one night away from home
- triple bottom line approach:an approach to business accounting that does not only take into account profit, which is found on the bottom line of the income statement, but also the socail and environmental effects that a business may have in order to determine if the overall benefits excced the overall costs to society
- tsunami:a series of very large ocean wave casued by an underwater earthquake or volcanic eruption
- tuberculosis:an airborne infection as a result of direct contact with an infected person
- typhoid:a disease as a result of consuming contaminated food and water
- unforeseen occurrences:events that happen without any warning, for example, natural disaster, global recession and economic upsets
- UTC (Universal Time Co-ordinate):based on the local standard time at the 0 degree line of longitude, which runs through Greenwich in england
- Visa:a travel document or a stamp in a passport, that grants a foreigner permission to enter and remain in a country for a specific period of time
- waste management:the management of waste in order to reduce the negative environment impact of tourism operations
- World Health Organisation (WHO):the organisation responsible for global health matters
- World Heritage List:a lsit that includes natural and cultural properties which the world heritage committee considers as having outstanding universal value
- world time zone map:a map of the world that shows the 24 time zones
- yellow fever :a viral infection spread by mosquito bite
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