MAP WORK AND TOUR PLANNING

FOREIGN EXCHANGE

TOURISM ATTRACTIONS

CULTURE AND HERITAGE TOURISM

MARKETING

OURISM SECTORS

SUSTAINABLE AND RESPONSIBLE TOURISM

DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM

COMMUNICATION AND CUSTOMER CARE

Tourism as an Interrelated System

Service excellence

Economic growth and community development.

Gross Domestic Product (GDP)

Government’s strategy with regard to redressing past imbalances in tourism, BBBEE, TEP, FTTSA, DEA T and Growth Strategy

Career opportunities, career paths and opportunities for further development in the tourism industry

Responsible and Sustainable Tourism

Factors impacting on sustainable and responsible tourism

Strategies that are in place globally to protect the environment, e.g. The World Heritage Convention (1972); The Ramsar Convention, Man and Biosphere Programme (MAB), WWF, The Kyoto Protocol

Marketing local tourism products

Diversity and heritage; market, inbound and domestic tourism

eTriple bottom line approach

The various cultures and heritage found in South Africa

Tourism Geography, Attractions and Travel Trends

Time zones and daylight saving time, the 24- hour clock and time zones; the time zone map

Accessing information to advise tourists about health and safety, travel entry documents and regulations and customs requirements

The role of SA Tourism to market South Africa as a tourism destination

Major currencies; conversion of South African Rand into a selected currency; understanding the concept; exchange rate.

The Bank Selling Rate (BSR) and Bank Buying Rate (BBR)

Customer Care and Communication

Cultural and other interesting opportunities for tourists visiting South Africa

Customer feedback, and analysing findings to confirmcustomer satisfaction

Own contribution towards service excellence; ways in which own actions contribute towards service excellence; effectiveness of own participation in teamwork

Available technology to communicate

back